Shipping Options

Home /
Shipping Options

Return to Help Index

Free shipping on all tiles in the USA except for Hawaii, Alaska and Puerto Rico

International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

We are happy to accept returns within 365 days of your purchase. All returns require an RMA number. You can receive one by phone at 866 620 8453 or by email at info@glasstilestore.com.

A 15% restocking fee is applied and the customer is responsible for the return shipping. All returns must be in the original box and in the condition in which they were received. The original shipping charge is non-refundable.

Be sure to include a copy of your invoice with your return. Please write your RMA and reason for return on the enclosed invoice.

In order to continue offering free shipping we will not be able to issue credits for any items returned broken. It is imperative that the return boxes are packaged well; these items are fragile.

Please note: Samples are not returnable.

We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles.
If you've received damaged or broken tiles in a shipment, we'll send you replacements on us.
There is no risk on your part!!

Please see our Terms & Conditions for complete details regarding our return policy.