How do I return an item? Please contact customer service for more information and creating a RMA# for returning an item.  Email info@glasstilestore.com Phone  1866-620-8453 A 15% restocking fee is applied and the customer is responsible for the shipping both ways, All returns must be made within 30 days and must in the original box and condition. Any items that come back to us broken will not be credited, please pack the return  boxes very well . Thank you.