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Returns

When will my refund appear on my account?

Refunds for returns are issued 7-10 days after the items are received by our warehouses.

What is your return policy and instructions?

We are happy to accept returns within 365 days of your purchase.

All returns require an RMA number.
You can receive one by phone at 866-620-8453 or by email at info@glasstilestore.com. Please note that RMA #s are only good for 15 days after they are issued. After this time you will need to request a new one.

A 15% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received.
Be sure to include a copy of your invoice (you can find it here) with your return. Please write your RMA and reason for return on the enclosed invoice.

In order to continue offering free shipping we will not be able to issue credits for any items returned broken. It is imperative that the return boxes are packaged well; these items are fragile.

Please note: Samples are not returnable.

We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles.
If you've received damaged or broken tiles in a shipment, we'll send you replacements on us.
There is no risk on your part!!