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Find quick answers to your questions below...

Placing an Order How much does shipping cost? I need my order faster. How do I redeem a gift card? What are my payment choices? How do I use a coupon? How do I order a product which is on backorder? When will my order ship?	Order Status Has my order shipped? How do I change quantities or cancel an item in my order? How do I track my order? My order hasn't arrived.
Problem with an Order I received damaged tiles. I received my order but there are products missing.	Guarantees Low Price Guarantee Privacy Policy Security
Pricing and Billing Do I have to pay sales tax? I have a question on my charges. I need a copy of my receipt/invoice. When will my credit card be charged?	My Account How do I create an account? How do I edit my account information? I forgot my password. I received the wrong product. How do I return my product?
Returns When will my refund appear on my account? What is your return policy and instructions?	Buyer's Guide How do I buy a gift certificate? How do I find my product? How do I navigate the site?
Additional Support Do you ship internationally? How do I contact you?

Order Status

Has my order shipped?

Click the "Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You may call us at 866-620-8453, or email us at info@glasstilestore.com.

How do I track my order?

Click the "Order Status" link at the top right hand side of our site to track your order.

My order hasn't arrived.

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.